The idea of a hostea offering Gitea repair services seems good, at least to @realaravinth and myself Sysadmins that run into trouble with their Gitea instance are presumably a good customer base for hostea, as long as there is a way for them to rely on hostea for the transition.
The ongoing User Research focuses on the Sysadmin personae who manage instances for their clients and the three interviews clearly show they are (i) very, very unlikely to be attracted by hostea and (ii) they derive zero income from hosting Gitea. I will complete the transcription of the third interview this week and after it is done I propose to not go further and cancel the affinity mapping & report. Unless someone has a hunch that they could lead to a more positive conclusion.
Of course this is a little disappointing but it’s also why User Research is so precious: it forces us to take a hard look at the reality.
I propose to recycle the hours planned for affinity mapping & report and reboot the User Research with the following question:
Why and how do people deal with upgrades when they self-host their Gitea instance?
The personae is still the Sysadmin but it they install their Gitea instance for themselves instead of doing it for their client. I suspect there would need to beat least ten interviews for this research to yield something interesting. Since that does not fit in the MVP timeframe, a less ambitious goal would be to aim for completing the ten interviews by July 1st and leave the transcription, affinity mapping and report until after July 1st.
What do you think?